As an owner-stylist, Troy does it all!
Christina and Lauren sat down with Troy to find
out what makes him tick.
We had a such a great chat with Troy that we just couldn't fit all the good stuff in just one post.
We thought we knew him, but even we walked away with a little more appreciation for our firey boss. ENJOY!
C+L - Rumor has it you originally wanted to be a sports broadcaster, how did you find hair? And what made you open a salon with your family?
T - It was a course that I took in high school. Dean had the idea to open a salon. Cheri and I were working at another salon. We come from a family of entrepreneurs, so it made sense for us to open our own business.
C+L - What is it like owning a business with Dean and Cheri?
T - Overall, it's amazing. When I look at the whole body of work, where the company is at - I'm proud. When we were younger, we didn't always agree. Those things that mattered then, don't now. Our goals are all on the same page. We understand if one of us is passionate about something that other is not, you just have to let them run with it.
C+L - When did you fall in love with the hair industry?
T- I have always loved fashion. Because of that love, I kind of just fell in to hair in high school. It was an elective that lead me to a job in a salon where my passion flourished.
C+L - Some people may not know but your grandfather has been a business leader in the Cloverdale community since 1946. What did you learn from him?
T - You have to put the hours in, you need to be there. Don't ever give up. Always try new things. Persevere through it all and be good to the people around you.
C+L - You started out so young, how long did it take you to develop your own business style?
T- It's still developing. We are conscience of where we are going, what we can do, where the industry is going etc. We truly had our ah ha! moment about 5 years ago when we discovered Summit Salon Systems. That's when things changed.
C+L - Each month you have personal meetings with each of your stylists, why?
T - It's important to touch base. We help coach our stylists through any areas they need help. We go over goals and track numbers. Its our time to inform them of upcoming events, classes or promotions. Sometimes we talk about personal stuff. Its their one on one time with us.
C+L - How important are your employees to the business' success?
T - They are everything. Without a doubt the most important thing. In order for us to have the things we want out of life we need to surround ourselves with good, caring people who want to work hard and have a better life for themselves. We cherish and appreciate them. Things aren't always 100% rosy and we do argue sometimes but I know that the staff is what has made Michauds. We are a family.
C+L - Who are Dean, Cheri and Troy? Why does this dynamic work? What is your relationship with each other?
T - I am Dean and Cheri's nephew, but they are my siblings. Cheri and I have worked together since 1987. We have battled but we always knew we loved each other to no end. That has kept us together no matter what. Dean is a big brother. Someone that I have learned so much from businesswise. He is patient, persistent and has the ability to stay the course no matter how long it takes. He grounds and calms me, still understanding that I am firey guy. He is a huge mentor for me.